QB Learning Portal

Shop Phones quick reference

Setup essentials and common fixes. Shop phones have no SIM, use shop Wi-Fi, and stay at the shop.

Install Bitdefender on a company phone

Scan with the company phone to download Bitdefender and add the device to QB’s account.

Scan from another screen or the printed quick reference. If you're already on the company phone, open this QR on a different device to scan it.

Shop Wi-Fi only. No SIM.
Sign in with your own @qbfab.com account. Never use the admin Google login or a dummy shop account.
Complete the company enrollment prompts configured by Admin. Android and iPhone enrollment differ; not every management setup shows a Device Policy prompt.
Install Google Voice and Bitdefender after enrollment.
The phone stays at the shop.
Your Voice number also works on your personal phone; install Voice only and do not enroll your personal phone.
Lost phone: tell Admin immediately so they can secure the account or device. Available remote actions depend on enrollment and management settings.

1. Check with Admin before resetting a phone that has been used — Google's company-owned setup starts from a new or factory-reset device. A reset erases data, so do not reset it yourself; ask Admin to prepare it.
2. Start setup and connect to shop Wi-Fi — Choose to set up as a new device when asked. There is no SIM, so use Wi-Fi.
3. Sign in with your @qbfab.com account — Use your own work account and password, not a personal Gmail, shared shop account, or admin login. Accept the Google terms and continue with work setup when prompted.
4. Complete the management prompts shown on the phone — If prompted to install Android Device Policy, tap Install, accept and continue, then follow the on-screen steps. Allow any required screen lock and finish installing work apps if offered.Note: Do not assume every phone will show the same screens or a work-profile choice. Management depends on Admin's enrollment settings. Do not install a different management app or bypass a prompt.
5. Finish setup and confirm with Admin if enrollment did not complete — Use a PIN or other screen lock if requested. If no company-management prompt appears, setup might still be using basic management; ask Admin to confirm the phone is enrolled and ready before using it for work.

Important for company-owned Androids

Google's instructions say a used company device may need a factory reset. Admin should handle that because it erases the device.
Basic management may not require a Device Policy app; advanced management can require users to install one. Follow the actual company enrollment flow rather than expecting one specific prompt.

1. Check with Admin before resetting a used iPhone — Google's company-owned setup requires a factory reset if the device was already in use. Resetting erases data, so Admin should prepare the phone.
2. Start iPhone setup, connect to shop Wi-Fi, and set a passcode — Follow the setup assistant. If asked, skip restoring a backup unless Admin tells you otherwise.
3. Enroll on the Remote Management screen — When the organization’s Remote Management screen appears, tap Enroll my iPhone and continue through the company setup prompts. If this screen does not appear, stop and contact Admin; do not try to enroll it as a personal phone.Note: If setup asks for an Apple ID or another step you are unsure about, ask Admin before proceeding. Apple ID prompts can differ when the organization uses Apple’s Volume Purchase Program.
4. Open Google Device Policy after it installs — Sign in with your @qbfab.com account, accept the terms, and follow the prompts to install the configuration profile. In Settings, finish installing the profile if iOS sends you there. If the app does not install during company setup, contact Admin.
5. Finish setup and check with Admin if enrollment is incomplete — The exact app and profile prompts depend on your organization’s settings. Do not remove the management profile. If setup fails or the phone is not enrolled, stop and contact Admin.

Personal iPhone is different

These company-owned enrollment steps are not for your personal iPhone.
For Voice on a personal phone, install and sign in to Voice only, if your organization allows it. Do not enroll your personal phone in Device Policy unless Admin specifically directs you to.

1. Install Google Voice — Use the company-approved app source. Depending on setup, work apps may be in Managed Google Play or Google Device Policy > Apps. Then sign in with the same @qbfab.com account. Ask Admin if Voice is not available.Note: If Voice says you have no number, Admin has not assigned one yet. You can still use the phone.
2. Install Bitdefender — Scan the Bitdefender QR code near the top of this page with the company phone camera. The code must be shown on another screen or on the printed quick reference. Complete the download and setup to add the device to QB’s Bitdefender account. If the code does not work, ask Admin instead of downloading from another website.
3. Leave the phone at the shop — Put it on the charger. Do not take it home.

1. Use Voice for calls and texts — On the shop phone or your personal phone.
2. Do not remove the work account — That drops management and Voice on this handset.
3. Lost or stolen — Tell Admin immediately so they can secure the account or device. Available remote actions depend on how the phone is enrolled and managed.

No service / cannot call: There is no SIM. Join shop Wi-Fi. Voice needs Wi-Fi.
Forgot my Google password: Use forgot password on the Google sign-in screen, or ask Admin to reset it. Do not use someone else’s login.
No company enrollment or Device Policy prompt: Management prompts depend on Admin settings; some basic management does not use a Device Policy app. Ask Admin to confirm this company-owned phone is enrolled and ready before using it.
Voice has no number: Ask Admin to assign a Voice license and number to you.
Phone asks for a personal Gmail: Back up and use your @qbfab.com address.
I want this on my personal phone too: Install Voice only. Do not enroll your personal phone in Device Policy.