Shop Phones
Company Androids and iPhones stay at the shop. Follow the enrollment flow Admin configured, sign in with your @qbfab.com account, then install Voice and Bitdefender.
These phones have no SIM and only work on shop Wi-Fi. They stay at the shop and are not personal phones. Use your own @qbfab.com account—never an admin login or a dummy shop account.
Install Bitdefender on a company phone
Scan with the company phone to download Bitdefender and add the device to QB’s account.
Scan from another screen or the printed quick reference. If you're already on the company phone, open this QR on a different device to scan it.
Shop Phones
Company phones stay here. Follow the enrollment screens Admin configured for the device, then install Voice and Bitdefender.
What this phone is
This is a QB shop phone. It is not yours to take home.
What this phone is checklist
0%Shop Wi-Fi only
There is no SIM card. If it is not on the company Wi-Fi, it will not call, text, or load apps.
Your work login
Sign in with your @qbfab.com email and password. Do not use a personal Gmail or an admin login. No dummy shop accounts.
Voice follows you
Your Google Voice number belongs to you, not the handset. You can use the same number on your personal phone without enrolling it in Device Policy.
Set up an Android
For company-owned Galaxy A16s and other Android shop phones. The exact enrollment screens depend on how Admin configured the device.
Set up an Android checklist
0%Check with Admin before resetting a phone that has been used
Google's company-owned setup starts from a new or factory-reset device. A reset erases data, so do not reset it yourself; ask Admin to prepare it.
Start setup and connect to shop Wi-Fi
Choose to set up as a new device when asked. There is no SIM, so use Wi-Fi.
Sign in with your @qbfab.com account
Use your own work account and password, not a personal Gmail, shared shop account, or admin login. Accept the Google terms and continue with work setup when prompted.
Complete the management prompts shown on the phone
If prompted to install Android Device Policy, tap Install, accept and continue, then follow the on-screen steps. Allow any required screen lock and finish installing work apps if offered.
Finish setup and confirm with Admin if enrollment did not complete
Use a PIN or other screen lock if requested. If no company-management prompt appears, setup might still be using basic management; ask Admin to confirm the phone is enrolled and ready before using it for work.
Important for company-owned Androids
- →Google's instructions say a used company device may need a factory reset. Admin should handle that because it erases the device.
- →Basic management may not require a Device Policy app; advanced management can require users to install one. Follow the actual company enrollment flow rather than expecting one specific prompt.
Set up an iPhone
For company-owned iPhones. Their enrollment is different from Android and should be preconfigured by Admin.
Set up an iPhone checklist
0%Check with Admin before resetting a used iPhone
Google's company-owned setup requires a factory reset if the device was already in use. Resetting erases data, so Admin should prepare the phone.
Start iPhone setup, connect to shop Wi-Fi, and set a passcode
Follow the setup assistant. If asked, skip restoring a backup unless Admin tells you otherwise.
Enroll on the Remote Management screen
When the organization’s Remote Management screen appears, tap Enroll my iPhone and continue through the company setup prompts. If this screen does not appear, stop and contact Admin; do not try to enroll it as a personal phone.
Open Google Device Policy after it installs
Sign in with your @qbfab.com account, accept the terms, and follow the prompts to install the configuration profile. In Settings, finish installing the profile if iOS sends you there. If the app does not install during company setup, contact Admin.
Finish setup and check with Admin if enrollment is incomplete
The exact app and profile prompts depend on your organization’s settings. Do not remove the management profile. If setup fails or the phone is not enrolled, stop and contact Admin.
Personal iPhone is different
- →These company-owned enrollment steps are not for your personal iPhone.
- →For Voice on a personal phone, install and sign in to Voice only, if your organization allows it. Do not enroll your personal phone in Device Policy unless Admin specifically directs you to.
Voice and Bitdefender
After company enrollment, get work apps from the app source Admin approved for that phone.
Voice and Bitdefender checklist
0%Install Google Voice
Use the company-approved app source. Depending on setup, work apps may be in Managed Google Play or Google Device Policy > Apps. Then sign in with the same @qbfab.com account. Ask Admin if Voice is not available.
Install Bitdefender
Scan the Bitdefender QR code near the top of this page with the company phone camera. The code must be shown on another screen or on the printed quick reference. Complete the download and setup to add the device to QB’s Bitdefender account. If the code does not work, ask Admin instead of downloading from another website.
Leave the phone at the shop
Put it on the charger. Do not take it home.
Day to day
After setup you almost never touch settings.
Day to day checklist
0%Use Voice for calls and texts
On the shop phone or your personal phone.
Do not remove the work account
That drops management and Voice on this handset.
Lost or stolen
Tell Admin immediately so they can secure the account or device. Available remote actions depend on how the phone is enrolled and managed.
Something did not work
Start here before you call.
Something did not work checklist
0%Quick fixes
- No service / cannot call: There is no SIM. Join shop Wi-Fi. Voice needs Wi-Fi.
- Forgot my Google password: Use forgot password on the Google sign-in screen, or ask Admin to reset it. Do not use someone else’s login.
- No company enrollment or Device Policy prompt: Management prompts depend on Admin settings; some basic management does not use a Device Policy app. Ask Admin to confirm this company-owned phone is enrolled and ready before using it.
- Voice has no number: Ask Admin to assign a Voice license and number to you.
- Phone asks for a personal Gmail: Back up and use your @qbfab.com address.
- I want this on my personal phone too: Install Voice only. Do not enroll your personal phone in Device Policy.
Who this is for
Shop phone setup notes for each role.
This is the phone on your bench. Set it up once, then leave it on the charger at the shop.
Front / shipping phones stay at that desk. Sign in with the person who answers that line.
Use Voice on this shop phone at the office and on your personal phone when you are out.
Do not sign shop phones into an admin Google account.
Same setup as everyone else: shop Wi-Fi, work Google, company enrollment, Voice, and Bitdefender.
Same setup as everyone else: shop Wi-Fi, work Google, company enrollment, Voice, and Bitdefender.
Set this up while you are at the shop phone. Bring your @qbfab.com password.
Need help?
If you are unsure whether a company phone is enrolled, Voice has no number, or setup gets stuck, stop and ask Admin. Management prompts vary, so do not use a personal account or skip enrollment to bypass setup.